Privacy Policy

1. Who we are

Batavia Solutions, Inc., a Washington State registered company (“Batavia”, “we”, “us”) operates the website and services that publish the book Structured Thinking for Indirect Tax Technology, related templates, and the Ask problem router.

2. What we collect

We collect the information you provide directly, such as your name, email address, and payment details when you create an account or make a purchase. We also collect usage data such as pages visited, features used, and device information to improve the Services. Questions you submit to Ask are stored with your account so we can improve the router and the book’s coverage; don’t include confidential client details you wouldn’t want retained.

3. How we use your data

We use your data to:

• Create and manage your account and entitlements.
• Process payments and send receipts or subscription notices.
• Send product updates, newsletters, and transactional emails.
• Improve site performance, security, and content relevance.
• Comply with legal obligations and protect our rights.

4. Cookies and tracking

We use essential cookies to keep you signed in and maintain your session. We may use analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings.

5. Sharing your data

We do not sell your personal data. We share it only with trusted service providers necessary to operate the Services (e.g., payment processors, hosting, email delivery) and when required by law or to protect our rights.

6. Data retention

We keep your account data for as long as your account is active or as needed to provide the Services and comply with legal obligations. You may request deletion of your account by contacting us.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at the email below.

8. Security

We use industry-standard measures to protect your data, including encryption in transit and access controls. No method of transmission over the internet is 100% secure, however.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date.

10. Contact us

For privacy questions or data requests, contact privacy@bataviaworkbench.com.